Sat
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22
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Date TBD
 TIME    
12:00PM
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2:15PM

Without Losing the Personal Touch

Human VS AI: Striking the Right Balance in Customer Service
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Tech-Powered. Human-Centered. and Future-Ready!

In today’s AI-powered world, how do you scale your ecommerce support without sacrificing what matters most—authentic human connection?

 

Join Gorgias, TalentPop, Attentive, and Soar with Us for an expert-packed session on how to combine cutting-edge automation with personalized customer experiences that drive loyalty and revenue.

What You’ll Learn:

- The sweet spot between AI efficiency and human empathy in customer support

- How top DTC brands are scaling without sounding robotic

- Real-world examples of AI and human teams working better together

- Best practices for building a tech stack that empowers, not replaces, your team

- How to evaluate which CX interactions should be automated vs human-led

“Let’s build a CX strategy where

AI helps—and humans shine.”

Partners

 Meet the Speakers

Joe Fazzalari

Tech. Partnership Manager
Gorgias

Mia Healy

Director of Tech Partnerships
Triple Whale

David Noller

AI Implementation Success Manager

Talentpop

Joe Marston

CO-founder 
Soar with Us Agency

Jeremiah Prummer

CEO
Stamped

Summer Daoud

VP of Product Marketing
Attentive

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