Offset Reset

Firstname Lastname

Title of Company

11AM

Pick up at Indigo Hotel (optional)

Pick up at Indigo Hotel (optional)

11AM

Pick up at Indigo Hotel (optional)

Pick up at Indigo Hotel (optional)

Get ready for DTCX9 Global, the ultimate virtual event where the world’s top eCommerce experts come together to share their latest insights! Over 40+ industry leaders will dive deep into the biggest trends shaping online retail, from AI-driven innovations to game-changing customer experience strategies—and everything in between.

“The best virtual summit ever attended”

- DTCx7 Global attendee

Headline Speaker

Nick Shackelford
Managing Partner, Structured

Nick Shackelford has spent the last 10 years immersed in the performance marketing world. After working with legacy brands Pepsico and Apple, he quickly found his groove going direct to consumer with viral products like Fidget Spinners and Magnetic Eyelashes. Having worked with over 248 D2C brands specifically focused on paid media and creative across Facebook, Instagram, Snap, and Pinterest, Nick has gained an interesting perspective on how brands truly scale in modern times, with or without VC/PE backing.

Join 40+ Ecommerce experts from North America, EMEA and APAC live
on April 2-3  for the most relevant insights on the industry trends.

Matilda Lee

Product Marketing Lead, Gorgias

Shakarah Dean

Assoc. Director of Operations, Kirrin & Finch

Jeremy Horowitz

Founder, Let’s Buy A Biz

Hugh Russell-Parsons

Sr. Strategic Partner Manager APAC,
Gorgias

Chase Dimond

Co-Founder,
 Structured

Zoe Kahn

 Founder, 
Inevitable Agency

Hillary Settle

VP of Digital, Hanky Panky

Kate Gatfield-Jeffries

Co-Founder, Moodi

Ren Fuller-Wasserman

Sr. Director of Customer Experience, TUSHY

Tamanna Bawa

Tech Partner Manager,
 Triple Whale

Adam Saunders

Senior Partner Manager,
 Triple Whale

Stacy Strom

CRM & Lifestyle Marketing Expert, Domaine

Nihar Kulkarni

Managing Director, Partner, Roswell NYC

Mikko Rekola

Chief Evangelist Officer,
 Woolman

Samantha Gagliardi

Senior CX Manager, Rhoback

Katie Baligod

Director of User Experience, Domaine

Midge Hazewinkel 

Head of Klaviyo, Code

Aaron Kaskowitz

CX and Retention Manager,
 Flamingo Estate

Alejandra Salomon

Retention Consultant,
Subscription Prescription

Krista Santiago 

Senior Partner Manager,
 ShipBob

Caela Castillo

Director of Customer Experience,
 JAXXON

Michael Bair

Founder,
 Bair Consulting

Nichelle Mesa 

CX Manager,
 Girlfriend Collective

Phoenix Ha

Ad Beacon, CEO

Steve Chou

Founder, My Wife Quit Her Job

Stephen Lowe 

Chief Information Officer, Peak Support

Philippe Roireau

Founder, Consio

Guillaume Deront

VP, General Manager (AUS & NZ), 
ShipBob

Whitney Hart

Chief Strategy Officer,
 Avenue Z

Lacy Eyre

Director of Client Success,
 Aventus

Zoe Rotberg 

Director, Customer Experience,
 Uqora

Nancy Aguayo

Sr. Director of Customer Service & Operations, NuFACE

Join 40+ Ecommerce experts from North America, EMEA and APAC live on April 2-3 for the most relevant insights on the industry trends.

TIME (EST)

Main Stage

Tech & Agency Talks

10.00 - 10.30AM

Nick Shackelford (Structured) : How to make 10, 100 or 1000 ads with AI

Matilda Lee (Gorgias) & Ren Fuller-Wasserman (TUSHY) : AI and Customer Experience: What’s Changing?

10.30 - 10.50AM 

Zoe Rotberg (Uqora) : Empathy Has an ROI: How Compassion Creates Stronger Customer Connections

Tamanna Bawa (Triple Whale) : How AI Takes the Guesswork out of Growth

10.50 - 11.10AM

Shakarah Dean (Kirrin & Finch) : Unlocking Efficiencies: Leveraging your CX Team

Stacy Strom & Katie Baligod (Domaine) : Optimizing For Conversion Across The Customer Journey

11.10 - 11.30AM

Hillary Settle (Hanky Panky) : Shifting to a Customer-Centric Model: How to Turn Customer Service into a Retention Strategy for DTC Brands

Mikko Rekola (Woolman) : Six Stealable Secrets from Leading DTC Brands

11.30 - 11.50AM

Chase Dimond (Structured) : There’s More to Email Than Just Pushing Send

Stephen Lowe (PeakSupport) : Supercharge Your CX Operation with AI-Driven Business Intelligence

11.50 - 12.10PM

Jeremy Horowitz (Let's Buy a Biz) : Breaking down the Top 100 Shopify Apps for $1m+ brands.

Krista Santiago (ShipBob) : Deliver a Better Customer Experience with Streamlined Fulfillment

12.10 - 12.30PM

Michael Bair (Bair Consulting) : Growing Your Career in CX

Midge Hazewinkel (CODE) : How to Drive Repeat Purchases with RFM Modeling

12.30 - 12.50PM

Caela Castillo (JAXXON) : Creating Elevated Customer Experiences Through Personalization and Engagement

Whitney Hart (Avenue Z) : Your New Top Influencer? ChatGPT. How to Win in the AI Search Era

12.50 - 1.10PM

Alejandra Salomon (Subscription Prescription) : Transforming Post-Purchase into a Loyalty Engine 

Nihar Kulkarni (Roswell) : How Brands Scale using AI and AI Agents for eCommerce and CX

1.10 - 1.30PM

Aaron Kaskowitz (Flamingo Estate) & Nichelle Mesa (Girlfriend.com) : Support at Scale: Building Customer Solutions That Grow With You

Lacy Eyre (Aventus) & Nancy Aguayo (NuFACE) : Power of Personalization: Differentiating yourself through Customer Service 

1.30 - 1.50PM

Samantha Gagrialdi (Rhoback) : From Zero to Hero: 5 Steps to Train an AI Agent That Just Gets It

Zoe Kahn (Inevitable Agency) : Turning Returns into Returning Customers

1.50 - 2.10PM

Steve Chou (My Wife Quit Her Job) : AI Tools & Strategies Smart eCommerce Brands Are Using To Grow Their Sales

Philippe Roireau (Consio) : 3 steps to adding 7% more sales with outbound phone

2.10 - 2.30PM

Phoenix Ha (Ad Beacon) : Meta Still Works: Here’s How It All Starts With Data We Can Prove


2.30 - 3.00PM

DTCx Trivia


Join 40+ Ecommerce experts from North America, EMEA and APAC live on April 2-3 for the most relevant insights on the industry trends.

TIME (EST) - Apr. 02

TIME (AEDT) - Apr. 03

APAC

6.00 - 6.20 PM (EST)

9.00 - 9.40 AM

Hugh Russell-Parsons (Gorgias) : The Implications of AI in eCommerce

6.40 - 7.00 PM (EST)

9.40 - 10.00 AM

Adam Saunders (Triple Whale) : How AI Takes the Guesswork out of Growth

7.00 - 7.20 PM (EST)

10.00 - 10.20 AM

Kate Gatfield-Jeffries (Moodi Blends) : DTC-to-Retail Playbook: How to Make the Leap (and sell out in weeks!)

7.20 - 7.40 PM (EST)

10.20 - 10.40 AM

Guillaume Deront (ShipBob) : Enabling Global Commerce in 2025

Partners