Offset Reset

Firstname Lastname

Title of Company

11AM

Pick up at Indigo Hotel (optional)

Pick up at Indigo Hotel (optional)

11AM

Pick up at Indigo Hotel (optional)

Pick up at Indigo Hotel (optional)

11AM

Pick up at Indigo Hotel (optional)

Pick up at Indigo Hotel (optional)

The largest virtual Ecommerce event of the year is BACK in April

Get ready for DTCx11 Global, the ultimate virtual event where the world’s top eCommerce experts come together to share their latest insights! Over 20+ industry leaders will dive deep into the biggest trends shaping online retail, from AI-driven innovations to game-changing customer experience strategies—and everything in between.


“The best virtual summit ever attended”

- DTCx Global attendee

Join 20+ Ecommerce experts from North America, EMEA and APAC live on April 30 for the most relevant insights on the industry trends.

Matilda Lee

Senior Manager, Product Marketing, Gorgias

Caela Castillo

Director of CX,
JAXXON

Cate Marques

CXO,
Terra Kaffe

Chase Dimond

Co-Founder,
Structured

Tess Awal

Sr. CX Associate,

Dr. Squatch

Casey Armstrong

CMO, 
ShipBob

Nigel Bannister

Head of Partnerships,
Consio

Chelsea Jones

Co-Founder, 
Sunny Road

Jennifer Villalba

Director of CX,

32 Degrees

Ronak Shah

CEO & Co-Founder,
Obvi

Michelle DiNitto

Global Customer Support Manager, Prime6 Brands

David Noller

AI Implementation Success Manager,
Talentpop

Anna Tumanova

Event Marketing Lead,
Gorgias

Brittany Mitchell

Senior Event Manager,
Gorgias

Join ecommerce experts from around the world on April 30 for the most relevant insights on industry trends.

TIME (EST)

Topic

Main Stage

11.00 - 11.30AM

The AI Resistance in CX

Matilda Lee (Gorgias)

11.30 - 11.50AM

Future-Proof Fulfillment for Modern Brands

Casey Armstrong (Shipbob)

11.50 - 12.10PM

The 13-Person, $150M Playbook

Ronak Shah (OBVI)

12.10 - 12.30PM

From Insight to Action: Using Gorgias to Personalize Outreach, Reduce Abuse, and Elevate CX

Caela Castillo (JAXXON)

12.30 - 12.50PM

Scaling Customer Experience for High-Profile Collaborations: Preparing AI & Gorgias for the Megan Fox Launch

Tess Awal (Dr. Squatch)

12.50 - 1.10PM

Scaling CX at Volume: Driving Quality, Consistency, and Team Health.

Jennifer Villaba (32 Degrees)

1.10 - 1.30PM

AI-Powered Email Marketing & Content Creation for DTC Brands

Chase Dimond (Structured)

1.30 - 1.50PM

From Support to Strategy: Turning Customer Insights into Real Impact

Cate Marques (Terra Kaffe)

1.50 - 2.10PM

Brand x Tech: The New Growth Engine for AI-Powered Ecommerce

Chelsea Jones (Sunny Road)

2.10 - 2.30PM

Sales & Clientelling for Brands: Why ‘Reducing Headcount’ Is the Wrong Way to Think About CX Automation

Nigel Bannister (Consio)

2.30 - 2.50PM

The CX Operating System: How We Unified Global Support with AI and Self-Service

Michelle DiNitto (Prime6Brands)

2.50 - 3.10PM

Better Support Starts When AI Creates More Space For Humans

David Noller (Talentpop)

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